Education Networks of America, Inc.

Sales Support Specialist

US-TN-Nashville
1 month ago
Job ID
2017-1093
# of Openings
2
Category
Sales

Overview

What do you get when you bring together passionate and dedicated people and place them into a collaborative culture that fosters and promotes creativity, innovation and teamwork?

 

You get a company loved by its employees and its customers, with exceptional (97%+) customer satisfaction and retention, a Tennessee “Best” employer for 11 years running. You also get a company that invests in its people with dynamic, challenging work opportunities and continuous professional development as we deliver transformative solutions that enable our customers to streamline their operations while elevating their technology platforms.

 

Our formula for success is simple—seek innovative solutions, delight customers, get results that exceed client expectations.

 

Education Networks of America, Inc. (ENA) is seeking a Sales Support Specialist to join our team.

Responsibilities

The Sales Support Specialist provides structure and support for ENA’s sales operations. This position manages opportunities for the assigned territory and ensures progression of ENA responses through the delivery process. In addition, this position ensures client satisfaction, identifies client product and service needs, and assists the sales team in achieving customer retention and net new revenue targets.

Primary Responsibilities

  • Provide support for the Sales Team to include solution inquiries and service checks, work order and work flow management, project tracking and customer notifications. Represent ENA solutions, meet client satisfaction goals, and assist in client retention.
  • Assist the Account Service Managers (ASMs) in preparing and coordinating sales presentations, proposals, and documents; revise presentations, manage multiple changes, communicate changes and disseminate current presentation version to the appropriate team members. Coordinate and assist with the follow-up needed after sales calls.
  • Assist Sales Team in identifying, researching, targeting and tracking sales opportunities throughout the sales cycle in the education and commercial markets, and help the team achieve net new revenue targets.
  • Coordinate, administer and ensure accurate records in CRM system within assigned ASM group. Assist ASMs in effectively utilizing CRM system to manage all opportunities and track all customer activities, customer correspondence and outstanding tasks and tickets related to customers.

Qualifications

Qualifications                           

 

Bachelor’s degree in related field preferred.  3+ years of customer service or administrative support experience required. Candidates must have excellent organizational and project management skills, achieve high results, be outgoing and dependable with exceptional written and verbal communication skills, and have a proven track record for meeting multiple deadlines.

Candidate must also be accurate in their work paying close attention to detail and have a propensity for output excellence.  Self-starter; able to multitask and complete multiple projects in a timely manner. 

Qualified candidates will be experts with the Microsoft Office Suite.  Experience with CRM systems is a plus.                    

This is a full-time position based in Nashville, TN, with the opportunity to earn over-time.  Candidates must be willing and able to work weekends, when required.

 

About Us

 

Education Networks of America ® is the leading provider of Infrastructure as a Service (IaaS) solutions to K–12 schools, higher education institutions, and libraries. Since 1996, we have worked with our customers to ensure they have the robust and reliable high-capacity broadband, Wi-Fi/LAN, communication, and cloud solutions they require to meet the present and emerging technology needs of the communities they serve. Today, ENA manages numerous system-wide and statewide contracts, successfully delivering IaaS solutions to more than eight million users across the nation.

 

Equal Opportunity

 

ENA is committed to being an Equal Opportunity Employer (“EEO”) to all qualified persons without regard to race, color, religion, sexual orientation, national origin, ancestry, disability, sex, age, marital status or any other basis prohibited by national, state, or local laws within the areas where ENA does business.

 

Background Checks

 

All offers of employment are conditional on the applicant successfully passing ENA’s standard background check and drug screening. Certain positions may require additional background checks and screenings required by our customers.

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