Are you seeking a position that allows you to use your technical & detail oriented talents? ENA may have the right position for you!
Customer Support Analysts are responsible for delivering quality service by providing pro-active network monitoring and prompt notification to customers of a multi-state wide area network.
Candidates must have 1- 3 years of experience in a helpdesk, NOC or support desk role resolving issues through interactions over the phone, ticketing system, and through email. Associate’s degree in a related area preferred. Network related certifications such as Network +, A+ or CCENT are also a plus as well as knowledge of telecom terminology or experience working with telecom vendors. Working with routers/switches (Cisco preferred), High Speed circuits (Cable Modems, T1 to Fiber), TCP/IP network protocols and LAN/WAN network troubleshooting is highly desired.
Candidates must excel at customer service and maintaining a strong dedication to putting the customer first by providing prompt support and complete resolutions. Position requires candidates to have experience working in a dynamic, customer service-oriented, team environment resolving multiple technical issues. Candidates must be able to demonstrate the ability to multi-task between customers, vendors, peers, and management while showing the ability to independently resolve customer needs. The position requires the ability to learn and be flexible with existing and new technology and procedures as it develops and enhances ENA’s offerings to our customers.
Education Networks of America ® is the leading provider of Infrastructure as a Service (IaaS) solutions to K–12 schools, higher education institutions, and libraries. Since 1996, we have worked with our customers to ensure they have the robust and reliable high-capacity broadband, Wi-Fi/LAN, communication, and cloud solutions they require to meet the present and emerging technology needs of the communities they serve. Today, ENA manages numerous system-wide and statewide contracts, successfully delivering IaaS solutions to more than eight million users across the nation.
ENA is committed to being an Equal Opportunity Employer (“EEO”) to all qualified persons without regard to race, color, religion, sexual orientation, national origin, ancestry, disability, sex, age, marital status or any other basis prohibited by national, state, or local laws within the areas where ENA does business.