Education Networks of America, Inc.

  • Customer Engagement Specialist

    Job Locations US-TN-Nashville
    Posted Date 2 weeks ago(2 weeks ago)
    Job ID
    # of Openings
  • Overview

    What do you get when you bring together passionate and dedicated people and place them into a collaborative culture that fosters and promotes creativity, innovation and teamwork?


    You get a company loved by its employees and its customers, with exceptional (97%+) customer satisfaction and retention, a Tennessee “Best” employer for 11 years running. You also get a company that invests in its people with dynamic, challenging work opportunities and continuous professional development as we deliver transformative solutions that enable our customers to streamline their operations while elevating their technology platforms.


    Our formula for success is simple—seek innovative solutions, delight customers, get results that exceed client expectations.


    Education Networks of America, Inc. (ENA) is seeking an experienced Customer Engagement Specialist to join our family.


    Responsible for event planning and execution of customer and industry events, conferences, sessions, trade shows, special promotions, sponsorships, webinars and event-related campaigns for ENA and affiliates to increase customer interaction, improve customer satisfaction and build customer relationships. 


    Primary Responsibilities


    • Research, coordinate, and implement all customer meetings, conferences, sessions, events and activities performed in assigned markets. Assist with other markets as needed.

    • Support the management of customer relationships, value add partnerships, processes and communications. 

    • Assist with the webinar strategy including thought leadership, product adoption, and general communication webinars.  This includes strategy, planning, execution, measurement, and reporting around all webinar events.

    • Work with marketing management to develop the annual strategic event participation plan, customer satisfaction survey using online survey management software, and budget for ENA and affiliates.

    • Monitor and manage the overall marketing budget to ensure priority activities are allocated sufficient budget and the budget is not exceeded.

    • Participate and assist with marketing efforts and customer activities in all ENA and affiliate markets as needed. 

    • Attend trade shows and industry-related events as needed to ensure flawless execution throughout the event as well as lead company representation at the event.

    • Involved in editing, writing and producing marketing materials and presentations.

    • Support management of customer relationships, loyalty, and executing promotions and campaigns, as well as internal relationships with sales teams, product development and other team members to communicate event needs.

    • Work with marketing team on projects using project management software, CRM, and marketing automation tool.

    • Implement event promotions and strategies through various social media platforms.


    2-3 years of marketing and customer relationship building experience required including 2 years of event implementation experience with strong personal customer interaction skills. A Bachelor’s degree in Marketing or related field preferred.  Familiarity with marketing operations concepts and procedures required.  Must have excellent organizational and project management skills, think creatively, and have a proven track record for meeting deadlines on time. Position requires accuracy, close attention to detail and a propensity for timely, output excellence.  Must also be proficient with the Microsoft Office Suite.  Must be able to manage and run online survey software, project management software, CRM software and various communication and marketing automation tools.


    This position is based in Nashville, with travel 30% of the time.


    About Us


    Education Networks of America ® is the leading provider of Infrastructure as a Service (IaaS) solutions to K–12 schools, higher education institutions, and libraries. Since 1996, we have worked with our customers to ensure they have the robust and reliable high-capacity broadband, Wi-Fi/LAN, communication, and cloud solutions they require to meet the present and emerging technology needs of the communities they serve. Today, ENA manages numerous system-wide and statewide contracts, successfully delivering IaaS solutions to more than eight million users across the nation.


    Equal Opportunity


    ENA is committed to being an Equal Opportunity Employer (“EEO”) to all qualified persons without regard to race, color, religion, sexual orientation, national origin, ancestry, disability, sex, age, marital status or any other basis prohibited by national, state, or local laws within the areas where ENA does business.


    Background Checks


    All offers of employment are conditional on the applicant successfully passing ENA’s standard background check and drug screening. Certain positions may require additional background checks and screenings required by our customers.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed