What do you get when you bring together passionate and dedicated people and place them into a collaborative culture that fosters and promotes creativity, innovation and teamwork?
You get a company loved by its employees and its customers, with exceptional (97%+) customer satisfaction and retention, a Tennessee “Best” employer for 11 years running. You also get a company that invests in its people with dynamic, challenging work opportunities and continuous professional development as we deliver transformative solutions that enable our customers to streamline their operations while elevating their technology platforms.
Our formula for success is simple—seek innovative solutions, delight customers, get results that exceed client expectations.
Education Networks of America, Inc. (ENA) is seeking an experienced Customer Success Manager for our Partner Program to join our team.
The Partner Program Customer Success Manager is responsible for developing external customer relationships that promote retention, renewals, new business, and loyalty. This position works closely with customers to ensure they are receiving the full benefit of their partner program products, are satisfied with the services they receive, promote broader customer adoption, and application usage. This role supports the sales team in meeting revenue targets and also supports the successful and continued adoption of relevant products, for all internal company members, and company affiliates.
This position requires 5 or more years of experience in K-12 or higher education technology client relationship management or sales. A Bachelor’s degree in Marketing, Education, or related field is preferred.
In addition, this position requires exceptional interpersonal skills and strong communication skills, both written and oral. Qualified candidates will have a proven track record for demonstrating results, meeting deadlines and creating excellent customer relationships. This role requires accuracy, attention to detail, and consistent performance excellence. Experience with the Microsoft Office Suite, Customer Relationship Management (CRM) software, and knowledge of technologies such as, IT networking and Internet technologies is required. Experience with Zoom Web Conferencing is a plus.
This position requires travel approximately 30% of the time throughout our customer base. This position is based out of our Nashville, TN office.
Education Networks of America ® is the leading provider of Infrastructure as a Service (IaaS) solutions to K–12 schools, higher education institutions, and libraries. Since 1996, we have worked with our customers to ensure they have the robust and reliable high-capacity broadband, Wi-Fi/LAN, communication, and cloud solutions they require to meet the present and emerging technology needs of the communities they serve. Today, ENA manages numerous system-wide and statewide contracts, successfully delivering IaaS solutions to more than eight million users across the nation.
ENA is committed to being an Equal Opportunity Employer (“EEO”) to all qualified persons without regard to race, color, religion, sexual orientation, national origin, ancestry, disability, sex, age, marital status or any other basis prohibited by national, state, or local laws within the areas where ENA does business.
All offers of employment are conditional on the applicant successfully passing ENA’s standard background check and drug screening. Certain positions may require additional background checks and screenings required by our customers.