Education Networks of America, Inc.

  • Associate Systems Administrator

    Job Locations US-TN-Nashville
    Posted Date 4 weeks ago(11/13/2018 11:13 AM)
    Job ID
    2018-1143
    # of Openings
    1
    Category
    Customer Service/Support
  • Overview

    Are you looking to further your career at ENA in the internal technical support area?  If so, then this opportunity may be right for you!

     

    We are accepting internal applications for the Associate Systems Administrator role until November 7, 2018.

    Responsibilities

    The Associate Systems Administrator provides first level technical support to end-users both in office and remote locations.  This position will be:

    • Serves as the first point of contact for internal customer support for onsite and remote employees. This includes responding, providing resolution, and documenting requests received via e-mail, phone, and ticketing. 
    • Setup new employees in the proper systems and with the proper equipment.
    • Track and update all assets (servers, desktops, laptops, software, etc.) by employee, using established procedures.  Catalog and escalate warranty related items to maintenance providers to restore or replace hardware to working order in a timely manner.
    • Complete quarterly inventory of end user hardware and peripherals.
    • Ensure corporate devices are secure and running the latest antivirus protection and other security protocols are being followed.
    • Identify support trends and create or update self-help documentation for users to support their workstations without having to engage IS directly.
    • Consistently seek ways to improve and automate systems and processes to better meet business requirements.

    Qualifications

    Qualified candidates will have a minimum of 1+ years’ experience working in a helpdesk or similar customer service position.  In addition, candidates should have experience in the following areas:

    • Foundational knowledge of network connectivity and basic Internet protocols such as SMTP, DNS, and HTTP
    • Basic understanding of the Linux / Open Source Unix environment including command line experience with grep, ssh, or scripting
    • Foundational knowledge of HTML and web browsers
    • Experience performing hardware and software installation, configuration, and repair to Windows PC devices is expected with Apple knowledge preferred.
    • Experience supporting the MS Office or Office365 suite, and other common corporate software applications

     

    This position is required to perform on-call duties to support our internal customers. Travel in this position is minimal.

     

    About Us

     

    Education Networks of America ® is the leading provider of Infrastructure as a Service (IaaS) solutions to K–12 schools, higher education institutions, and libraries. Since 1996, we have worked with our customers to ensure they have the robust and reliable high-capacity broadband, Wi-Fi/LAN, communication, and cloud solutions they require to meet the present and emerging technology needs of the communities they serve. Today, ENA manages numerous system-wide and statewide contracts, successfully delivering IaaS solutions to more than eight million users across the nation.

     

    Equal Opportunity

     

    ENA is committed to being an Equal Opportunity Employer (“EEO”) to all qualified persons without regard to race, color, religion, sexual orientation, national origin, ancestry, disability, sex, age, marital status or any other basis prohibited by national, state, or local laws within the areas where ENA does business.

     

    Background Checks

     

    All offers of employment are conditional on the applicant successfully passing ENA’s standard background check and drug screening. Certain positions may require additional background checks and screenings required by our customers.

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